This is the intended guest journey once facilities and guest services are operational.
1. Enquiry or booking request
The guest submits a stay request or group enquiry with basic information about dates, number of guests, purpose of stay and accommodation needs.
2. Review and confirmation
The Hospitality team reviews availability, suitability, guest needs, contribution level and any safeguarding considerations before confirming a booking.
3. Arrival and check-in
Guests are welcomed, registered, shown their accommodation and informed about meals, quiet hours, shared spaces, security and house guidelines.
4. Stay and hospitality
Guests receive the agreed accommodation, meals and access to appropriate spaces or services included in their stay.
5. Reflection, rest and connection
Guests use their time according to the purpose of the stay while respecting the peace and privacy of others.
6. Check-out and feedback
At departure, guests return keys or facility items, settle any agreed contribution and may provide feedback to help improve service quality.